Product Complaints and Dispute Resolution

Issues with Delivery

If you receive a package that is damaged, incomplete, or contains incorrect items, please inform us within 48 hours of delivery by emailing info@gostoretrendy.com.

You will receive an automated confirmation. Kindly reply to that email with clear photos showing:

• The exterior of the package

• The shipping label

• The contents received

• Any visible damage

We will handle your case as a priority and regret any inconvenience this may have caused.

Product Malfunctions or Concerns

If you’re encountering issues after using the product according to the instructions, please reach out to us at info@gostoretrendy.com.

After the automatic reply, please respond with either:

• A video or photo showing the issue clearly (e.g., powering on, charging process, connection issue), or

• A detailed description if visual evidence is not possible

In cases where a defect cannot be confirmed remotely, we may request that the item be returned for further inspection.
Note: Return shipping is at the customer’s expense. We do not accept returns sent via cash-on-delivery (COD).

Dispute Resolution

Should you remain dissatisfied with the resolution offered for your complaint, and if no mutual agreement is reached, you have the option to escalate the matter through the European Online Dispute Resolution (ODR) platform:

https://ec.europa.eu/consumers/odr

Please note that only complaints submitted in accordance with the procedures outlined above will be reviewed and resolved.

For more details, we invite you to consult our Terms & Conditions and Cookie Policy, accessible via the links in the website footer.

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