Warranty Replacement Policy
All electrical products purchased from gostoretrendy.com come with a standard 2-year warranty from the date of delivery.
Customers who opt for the additional 1-year extended warranty will receive a total of 3 years of coverage.
If an electrical component is found to be defective during the warranty period, we will provide a replacement unit free of charge.
The warranty does not apply in the following cases:
Damage due to misuse, negligence, or incorrect installation
Physical or accidental damage to the product
Normal wear and tear from regular use
To initiate a warranty claim, please contact us via email at info@gostoretrendy.com.
You will receive an automatic acknowledgment. Please reply to that email with a video clearly showing the problem, such as the product turning on, charging, or functioning improperly.
If a video demonstration isn’t possible, we may request that the product be returned to our warehouse for inspection.
Note: Return shipping costs are the responsibility of the customer. We do not accept returns sent via cash-on-delivery (COD).
Only requests that meet the criteria outlined in this policy will be considered valid for warranty replacement.
For further details, please review our Terms and Conditions and Cookie Policy, available in the footer of our website.